Privacy Policy

Scan To Help ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, APIs, and related services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, mobile number, email address, login credentials, address, and other details provided during registration.
• Identity & Document Data: Documents uploaded for scanning or processing (such as IDs, forms, or certificates).
• Account Information: User role (User, Agent, Admin), account status, and activity logs.
• Technical Information: IP address, device information, browser type, operating system, and usage data.

2. How We Use Your Information

• To create and manage user accounts
• To provide, operate, and improve our Services
• To process documents and service requests
• To communicate with users regarding updates or support
• To comply with legal and regulatory requirements
• To prevent fraud, misuse, or unauthorized access

3. Sharing of Information

We do not sell or rent your personal information. We may share information only in the following cases:

• With authorized agents or service providers strictly for service delivery
• When required by law, regulation, or legal process
• To protect the rights, safety, or property of Scan To Help or users

4. Data Storage and Security

We implement reasonable administrative, technical, and physical security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain personal and document data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Cookies and Tracking Technologies

We may use cookies or similar technologies to enhance user experience, analyze usage patterns, and improve our Services. You can control cookies through your browser settings.

7. User Responsibilities

• Ensure the accuracy of information you provide
• Do not upload documents that you do not have legal rights to share
• Keep your login credentials confidential

8. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Your Rights

You may have the right to access, update, or request deletion of your personal data, subject to applicable laws. Requests can be made by contacting us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Scan To Help
Email: support@scantohelp.in
Website: https://scantohelp.in